We’re Allianz Global Assistance, part of the Allianz Group and we’re here to help. In fact we’ve been helping people for nearly 60 years. As the world leader in Travel Insurance, Assistance and Personal Services, we look out for you, 24/7, 365 days a year.
Whoever you are, wherever you are, we’re here to help
You might be a traveller who has lost his luggage. Or the driver of a vehicle that has broken down in the desert. Maybe your garage was flooded, or your roof was damaged in a storm. Perhaps you have broken your leg in a ski accident, lost your job, would like to retire, or are an elderly person with a chronic illness.
For as many different possibilities and scenarios as there are people, we’re here to help you out of a difficult situation, throughout the world, around the corner, or in your own home. Our job is to provide fast, caring, quality services whenever you need them, wherever you are.
We reach far and wide to get the job done
You may very well ask how we could possibly be everywhere at all times in nearly all capacities? First it’s because we have more than 12,700 talented and dedicated employees. They speak 58 different languages and are responsible for operations centres across 5 continents. They work hand in hand with an extensive global network of quality service providers, ranging from automotive technicians to medical experts, home repairmen to legal advisors, and employment and retirement counsellors to social service workers. We rely on each other’s expertise and our shared mission of helping people to get the job done. We make 1 intervention every 2 seconds and assist 6,028 people every hour.
We’re global. We’re local. And we’re proud to be both
It’s very important to us that we maintain a fine balance between our extensive international presence and our human dimension. Yes, our global reach is essential to meet the needs of our corporate customers and individuals too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We’re proud of our ability to do both.
Allianz Global Assistance is an international specialty group within the Allianz Group.
Allianz Global Assistance in Italy
Allianz Global Assistance in Italy has about 700 employees, 237 of which are working in the 24-h Assistance Platform. In 2014 our Platform received about 1,300,000 emergency calls and managed 450,000 dossiers.
Allianz Global Assistance is our new brand name, but behind it is a long history anchored in decades of helping people. It all began in 1950 in Switzerland, when people began travelling more. Back then, a team of forward thinking business pioneers created ELVIA Travel Insurance. That year marked the beginning of our story in helping people. Twenty-four years later in 1974, SACNAS-Mondial Assistance was founded in France; and our helping reached a new level. The creation of SACNAS-Mondial Assistance paralleled the development of the assistance business, which, in addition to travel insurance, included roadside, medical and repatriation assistance. In 1979, AGF became a shareholder of Mondial Assistance.
In the 80’s and 90’s, Elvia and Mondial Assistance remained separate entities. During this 20-year period we accompanied our corporate clients through their own changes. As they grew geographically, so did we, developing first in Europe and then gradually throughout the rest of the world. In 1995, Elvia joined the German Group, Allianz.
In 2000 Elvia Travel Insurance and SACNAS-Mondial Assistance successfully merged to create the Mondial Assistance Group. With nearly 80 years of combined experience and know-how, we became the leading world player in assistance, travel insurance and customer services.
We acquired World Access in the United States in April 2000 and Worldcare in Australia a year later.
In 2006, we launched a new Brand identity and values worldwide. This was a long-term strategic step for us. It showed our dedication to you and your well-being, and reflected our rich, multi-cultural diversity.
In 2007 we hit a landmark year. On January 1st, our four French companies – Mondial Assistance, France Secours, Elvia and SSC – merged to form Mondial Assistance, a unique entity and brand. In doing so, we confirmed and solidified our position in France. And true to our goal to grow internationally, we opened offices in Mexico and India. We also acquired Medvantis, a medical call-centre in Switzerland. We registered our Russian office in 2007 and began operations there on March 1st, 2008.
Throughout 2008 and 2009, we operated under a single brand name and spoke in a united voice across 5 continents and in 28 different countries where we are present.
2010 proved to be another landmark year for us in that it brought about another historical change. We began our brand transition from Mondial Assistance to Allianz Global Assistance. As you know, Mondial Assistance has been a successful member of the Allianz Group for over ten years and this brand migration is a natural step in our long, fruitful history. Today we join the Allianz family not only in name but also as a true, integral part of its strategic core. But the heart of what we stand for, of who we are, remains the same. We are here to help people, to help you, anytime, anywhere. You - our customers, stakeholders and staff members - were, are and always will be what our business is all about.
In Italy, Allianz Global Assistance operates through AWP P&C S.A. – Rappresentanza Generale per l’Italia.