Booking Protection

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For Full Conditions, Limits, Exclusions and Excesses: read carefully the Information Booklet and Regulations in PDF before purchasing
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Booking Cancellation

(limit €10.000 per file)

Refund of Cancellation Penalty caused by:

  • illness, accident or death:
    • of the insured or a relative
    • of the travelling companion, provided that he/she is insured and registered on the same case
    • of the partner/co-owner of the insured's firm or practice
  • impossibility to use holidays already planned, due to dismissal or suspension from emplyment (redundancy,mobility etc.) of the insured or his/her new recruitment
  • impossibility of reaching the location of the stay due to natural disasters in the place of residence
  • material damages following a fire,theft with break-in or adverse weather conditions,which affect the properties of the insured or the premises in which he/she performs his/her commercial, professional or industrial activity, such as to render his/her presence necessary
  • order to appeal before the Judicial Authority as a witness or call to Jury Service,sent to the insured after booking the trip
  • order to appear before the Judicial Authority as a witness or call to Jury Service,sent to the insured after booking the trip
  • call to appear before the relevant authorities for the formalities of adopting a minor
  • accident to the vehicle in the 48 hours preceding the start of the trip

 

Allianz Global Assistance refunds the cancellation penalty up to the amount of penalties actually applied by the hotel but, in any case, within the maximum limit of the amounts resulting from application of the following schedule:

10% of the price of the stay in the case of notification received within 30 days prior to the start date of the stay;

50% of the price of the stay in the case of notification received from 29 to 11 days prior to the start date of the stay;

80% in the case of notification received in the last 10 days prior to the start date of the stay.

Excess: Allianz Global Assistance applies an excess of 15% with a minimum of €50 per person

 

Interruption of stay

Refund the pro-rata share of the stay not enjoyed (limit 50% of the cost of the stay) following an interruption to the stay due to:

  • medical return of the insured
  • early return of the insured or relatives
  • material damages affecting the properties of the insured

Delayed arrival

Refund in the event of delayed arrival at the location of stay for reasons occurring during the journey to reach the hotel of:

  • food and accomodation costs (up to 20% of the cost of the stay with a limit per file of € 500)
  • additional costs to reach the hotel in case of breakdown or accident of the vehicle