Booking Protection Plus

Stay with peace of mind.

For detailed Conditions, Maximums, Exclusions: consult the Pre-Contractual Information Set

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Booking Cancellation

Refund of Deposit up to € 3.000,00 per person and € 8.300,00 per booking caused by:

- illness, accident or death:

of the insured or a relative
of the travelling companion, provided that he/she is insured and registered on the same case
of the partner/co-owner of the insured's firm or practice

- impossibility to use holidays already planned, due to dismissal or suspension from emplyment (redundancy,mobility etc.) of the insured or his/her new recruitment
- impossibility of reaching the location of the stay due to natural disasters in the place of residence
- material damages following a fire,theft with break-in or adverse weather conditions,which affect the properties of the insured or the premises in which he/she performs his/her commercial, professional or industrial activity, such as to render his/her presence necessary
- order to appeal before the Judicial Authority as a witness or call to Jury Service,sent to the insured after booking the trip
- order to appear before the Judicial Authority as a witness or call to Jury Service,sent to the insured after booking the trip
- call to appear before the relevant authorities for the formalities of adopting a minor
- accident to the vehicle in the 48 hours preceding the start of the trip

Interruption of stay

Refund the pro-rata share of the stay not enjoyed (limit 50% of the cost of the stay) following an interruption to the stay due to:

  • medical return of the insured
  • early return of the insured or relatives

Delayed Arrival

Refund the pro-rata share of the stay not enjoyed  following a delayed arrival due to following: 

- breakdown or accident to the vehicule used to reach the hotel 
- delay of the flight, ship/ferry, train
- accident during the journey to reach the hotel
- hindering natural phenomena
- material damages following fire, theft with break-in or adverse weather conditions, which affect the properties of the Insured or the premises in which he/she performs his/her commercial, professional or industrial activity, such as to render his/her presence necessary

Medical Costs


Direct payment of hospital and surgery costs up to:

  • € 1.000,00 per person for Italian residents
  • € 5.000, 00 per person for foreign residents

Sublimit : €250,00 per person per day

  • Refund of medical/pharmaceutical costs up to € 500 per person
  • Refund of transport costs from the place of the event to the first aidmedical centre or place of first admission up to € 500 per person

Excess : € 50,00 per person and per claim

Safe Travel

  • Assistance Platform 24H
  • Patient Transfer Transport
  • Return of insured family members or travellingcompanion
  • Accompanied return of minors
  • Availability of interpreters
  • Journey of a family member in case of hospitalization of the Insured
  • Return of the body 
  • Early return caused by the death or admission to hospital of the family membersat home