Information on insurance cover

COVID-19 update – 26th June 2020

Following the declaration of a pandemic by the World Health Organisation, some guarantees in our travel policies may not be applicable. Please always refer to the "Exclusions" in the policy conditions of your chosen product.

Please do not take out travel insurance policies with dates of stay that coincide with travel bans issued by the authorities. For the period of travel during which the veto is in place, the policies purchased will have extremely limited insurance cover, as specified above.


Trip Cancellation cover

Cancellation cover excludes epidemics with pandemic characteristics.

If you have this cover and if your trip has been cancelled, please contact the organiser (e.g. tour operator, airline, accommodation) with whom you have signed the service contract, in order to cancel or modify your travel insurance cover purchased with Allianz Global Assistance.

Some tour operators may offer the possibility to cancel or postpone trips. In this case, you can cancel or change your travel insurance cover purchased with Allianz Global Assistance.


Assistance and Medical Expenses Cover 

Travel insurance excludes epidemics with pandemic characteristics.


Following the recent declaration of a pandemic by the World Health Organisation, some of the guarantees contained in the policy may therefore not be applicable if the cause of the illness is directly or indirectly linked to COVID-19.

For updates on COVID-19 and the evolution of the health situation, please consult the World Health Organisation (WHO) website https://www.who.int/ and the Ministry of Health website http://www.salute.gov.it/portale/home.html and the Ministry of Foreign Affairs website http://www.viaggiaresicuri.it.

The information contained in this Note is updated at the time of publication and is therefore subject to change as the situation evolves.